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Hot Topic (More than 10 Replies) Phoner lite doesn't work with Telecom Italia (Read 5053 times)
Giuseppe
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Phoner lite doesn't work with Telecom Italia
30. Aug 2019 at 14:20
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Hi, I have used phoner lite for long time, until 1 year ago. The program then started to have problems and I had to uninstall it in favor of another software. After 1 year I see that problems are still here and are serious.
After 1 minute and 2 seconds of call the phone cuts out.
Which can be the problem? About the information of my operator I see that I must set Expire Time 86400 seconds minimum, with phoner lite I can set max 3600. This could be the reason because the phone cuts out?

these are the complete information sent from my operator:

SIP Domain : telecomitalia.it
     SIP Protocol : UDP Port 5060
     Expire Time :  86400 secons minimum
     Supported  Codec:
        Binding: G.729, G.711 A-law
        Optional Codec: G.722
     Fax and POS management supported with G.711 A-law protocol e T.38 protocol
     Packetization Time : 20ms
     DTMF tones suport: RFC 2833 / RFC 4733
     DSCP Marking : 40 (dec)
     VAD (Voice Activity Detection) : disabled 
     Support 100rel (PRACK message) second RFC3262 : enabled
     Support UPDATE, second RFC3311 : enabled


Is possible to solve it?

I can add that this problem there is when I call a mobile numer, when I call a landline number there isn't this problem
« Last Edit: 30. Aug 2019 at 19:16 by Giuseppe »  
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Re: Phoner lite doesn't work with Telecom Italia
Reply #1 - 04. Sep 2019 at 12:28
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You are right - in PhonerLite the maximum expire time is 3600 seconds (1 hour). I never heard before that is a problem for any provider. 
Can you please send me the content of the debug window after such scenario?. Please send it by e-mail and not here in forum.
  
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Giuseppe
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Re: Phoner lite doesn't work with Telecom Italia
Reply #2 - 06. Sep 2019 at 00:35
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Sent, please check the email. Thanks
I hope that this problem can be solved
  
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Re: Phoner lite doesn't work with Telecom Italia
Reply #3 - 06. Sep 2019 at 11:45
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PhonerLite sends an initial value for that expires. If that value is too short the SIP server can answer with a "Min-Expires", but your provider doesn't do that - so I see no problem of PhonerLite here...
  
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Giuseppe
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Re: Phoner lite doesn't work with Telecom Italia
Reply #4 - 06. Sep 2019 at 13:08
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So there aren't hopes for me to use phonerlite?
I can't contact my provider it will not resolve never the problem. Is not possible to implement a solution in phonerlite?
  
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Re: Phoner lite doesn't work with Telecom Italia
Reply #5 - 10. Sep 2019 at 11:07
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To be honest: I don't see a failure in PhonerLite. So I don't see what I have to change. Sorry.
  
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Re: Phoner lite doesn't work with Telecom Italia
Reply #6 - 05. Oct 2019 at 16:21
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Hello Giuseppe,

I can help you fix the issue using my SIP Server lite.

can you send me the trace or debug from PhoneLite?

My email is eng.moatassem@gmail.com


BR,
Moatassem
  
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Giuseppe
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Re: Phoner lite doesn't work with Telecom Italia
Reply #7 - 31. Mar 2022 at 07:47
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I return on this old thread because after 3 years the problems is still here. All other free SIP clients work with Telecom Italia, only Phoner Lite, potentially the best client, doesn't work.
I think the problem could be solved simply increasing maximum expire time from 3600 seconds to higher values, at least 86400 seconds. On Telcom Italia Page is well specified:

Quote:
Per il corretto funzionamento del servizio Voce, il router deve utilizzare i DNS ottenuti automaticamente durante la connessione e deve essere in grado di fare richieste di tipo SRV verso essi.
Inoltre, alcuni dispositivi potrebbero richiedere informazioni aggiuntive, come ad esempio i parametri di seguito elencati:



SIP Domain : telecomitalia.it
SIP Protocol : UDP Port 5060
Expire Time : Minimo 86400 secondi
Codec supportati :
Obbligatori: G.729, G.711 A-law
Codec opzionale : G.722
Gestione Fax e POS supportata con protocollo G.711 A-law e T.38
Packetization Time : 20ms
Supporto toni DTMF : RFC 2833 / RFC 4733
DSCP Marking : 40 (dec)
VAD (Voice Activity Detection) : disabilitato 
Supporto 100rel (messaggio PRACK) secondo RFC3262 : abilitato
Supporto UPDATE, secondo RFC3311 : abilitato


You can find these parameters on the official TIM webpage:

https://assistenzatecnica.tim.it/at/portals/assistenzatecnica.portal?_nfpb=true&...

  
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Re: Phoner lite doesn't work with Telecom Italia
Reply #8 - 31. Mar 2022 at 13:01
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If you configure 3600 seconds in PhonerLite - the registration fails?
  
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Giuseppe
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Re: Phoner lite doesn't work with Telecom Italia
Reply #9 - 31. Mar 2022 at 18:12
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no, registration works, but after 1 minutes and 2 seconds the voice goes away and I can't hear anymore the person on the other side
  
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Re: Phoner lite doesn't work with Telecom Italia
Reply #10 - 01. Apr 2022 at 10:36
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Can you send me the content of the debug window after such call? You can enable the debug window via the help menu.
Please send me the content by E-Mail and not here in the forum. Please start PhonerLite and do exactly this one call only before you copy the debug log.
  
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Giuseppe
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Re: Phoner lite doesn't work with Telecom Italia
Reply #11 - 05. Apr 2022 at 09:54
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debug sent
thanks for your help. I hope problem will be solved
  
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