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19. Nov 2025 at 06:08

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Phoner lite doesn't work with Telecom Italia (Read 11900 times)

Giuseppe YaBB Newbies Offline Phoner is great! Posts: 6 Joined: 30. Aug 2019	Phoner lite doesn't work with Telecom Italia 30. Aug 2019 at 14:20	Print Post
	Hi, I have used phoner lite for long time, until 1 year ago. The program then started to have problems and I had to uninstall it in favor of another software. After 1 year I see that problems are still here and are serious. After 1 minute and 2 seconds of call the phone cuts out. Which can be the problem? About the information of my operator I see that I must set Expire Time 86400 seconds minimum, with phoner lite I can set max 3600. This could be the reason because the phone cuts out? these are the complete information sent from my operator: SIP Domain : telecomitalia.it SIP Protocol : UDP Port 5060 Expire Time : 86400 secons minimum Supported Codec: Binding: G.729, G.711 A-law Optional Codec: G.722 Fax and POS management supported with G.711 A-law protocol e T.38 protocol Packetization Time : 20ms DTMF tones suport: RFC 2833 / RFC 4733 DSCP Marking : 40 (dec) VAD (Voice Activity Detection) : disabled Support 100rel (PRACK message) second RFC3262 : enabled Support UPDATE, second RFC3311 : enabled Is possible to solve it? I can add that this problem there is when I call a mobile numer, when I call a landline number there isn't this problem
	« Last Edit: 30. Aug 2019 at 19:16 by Giuseppe »

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Phoner Admin YaBB Administrator Offline Posts: 11714 Location: Germany Joined: 12. Oct 2003 Gender:	Re: Phoner lite doesn't work with Telecom Italia Reply #1 - 04. Sep 2019 at 12:28	Print Post
	You are right - in PhonerLite the maximum expire time is 3600 seconds (1 hour). I never heard before that is a problem for any provider. Can you please send me the content of the debug window after such scenario?. Please send it by e-mail and not here in forum.


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Giuseppe YaBB Newbies Offline Phoner is great! Posts: 6 Joined: 30. Aug 2019	Re: Phoner lite doesn't work with Telecom Italia Reply #2 - 06. Sep 2019 at 00:35	Print Post
	Sent, please check the email. Thanks I hope that this problem can be solved


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Phoner Admin YaBB Administrator Offline Posts: 11714 Location: Germany Joined: 12. Oct 2003 Gender:	Re: Phoner lite doesn't work with Telecom Italia Reply #3 - 06. Sep 2019 at 11:45	Print Post
	PhonerLite sends an initial value for that expires. If that value is too short the SIP server can answer with a "Min-Expires", but your provider doesn't do that - so I see no problem of PhonerLite here...


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Giuseppe YaBB Newbies Offline Phoner is great! Posts: 6 Joined: 30. Aug 2019	Re: Phoner lite doesn't work with Telecom Italia Reply #4 - 06. Sep 2019 at 13:08	Print Post
	So there aren't hopes for me to use phonerlite? I can't contact my provider it will not resolve never the problem. Is not possible to implement a solution in phonerlite?


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Phoner Admin YaBB Administrator Offline Posts: 11714 Location: Germany Joined: 12. Oct 2003 Gender:	Re: Phoner lite doesn't work with Telecom Italia Reply #5 - 10. Sep 2019 at 11:07	Print Post
	To be honest: I don't see a failure in PhonerLite. So I don't see what I have to change. Sorry.


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MTTools YaBB Newbies Offline Phoner is great! Posts: 8 Joined: 19. Nov 2017	Re: Phoner lite doesn't work with Telecom Italia Reply #6 - 05. Oct 2019 at 16:21	Print Post
	Hello Giuseppe, I can help you fix the issue using my SIP Server lite. can you send me the trace or debug from PhoneLite? My email is eng.moatassem@gmail.com BR, Moatassem


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Giuseppe YaBB Newbies Offline Phoner is great! Posts: 6 Joined: 30. Aug 2019	Re: Phoner lite doesn't work with Telecom Italia Reply #7 - 31. Mar 2022 at 07:47	Print Post
	I return on this old thread because after 3 years the problems is still here. All other free SIP clients work with Telecom Italia, only Phoner Lite, potentially the best client, doesn't work. I think the problem could be solved simply increasing maximum expire time from 3600 seconds to higher values, at least 86400 seconds. On Telcom Italia Page is well specified: Quote: Per il corretto funzionamento del servizio Voce, il router deve utilizzare i DNS ottenuti automaticamente durante la connessione e deve essere in grado di fare richieste di tipo SRV verso essi. Inoltre, alcuni dispositivi potrebbero richiedere informazioni aggiuntive, come ad esempio i parametri di seguito elencati: SIP Domain : telecomitalia.it SIP Protocol : UDP Port 5060 Expire Time : Minimo 86400 secondi Codec supportati : Obbligatori: G.729, G.711 A-law Codec opzionale : G.722 Gestione Fax e POS supportata con protocollo G.711 A-law e T.38 Packetization Time : 20ms Supporto toni DTMF : RFC 2833 / RFC 4733 DSCP Marking : 40 (dec) VAD (Voice Activity Detection) : disabilitato Supporto 100rel (messaggio PRACK) secondo RFC3262 : abilitato Supporto UPDATE, secondo RFC3311 : abilitato You can find these parameters on the official TIM webpage: https://assistenzatecnica.tim.it/at/portals/assistenzatecnica.portal?_nfpb=true&...


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Phoner Admin YaBB Administrator Offline Posts: 11714 Location: Germany Joined: 12. Oct 2003 Gender:	Re: Phoner lite doesn't work with Telecom Italia Reply #8 - 31. Mar 2022 at 13:01	Print Post
	If you configure 3600 seconds in PhonerLite - the registration fails?


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Giuseppe YaBB Newbies Offline Phoner is great! Posts: 6 Joined: 30. Aug 2019	Re: Phoner lite doesn't work with Telecom Italia Reply #9 - 31. Mar 2022 at 18:12	Print Post
	no, registration works, but after 1 minutes and 2 seconds the voice goes away and I can't hear anymore the person on the other side


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Phoner Admin YaBB Administrator Offline Posts: 11714 Location: Germany Joined: 12. Oct 2003 Gender:	Re: Phoner lite doesn't work with Telecom Italia Reply #10 - 01. Apr 2022 at 10:36	Print Post
	Can you send me the content of the debug window after such call? You can enable the debug window via the help menu. Please send me the content by E-Mail and not here in the forum. Please start PhonerLite and do exactly this one call only before you copy the debug log.


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Giuseppe YaBB Newbies Offline Phoner is great! Posts: 6 Joined: 30. Aug 2019	Re: Phoner lite doesn't work with Telecom Italia Reply #11 - 05. Apr 2022 at 09:54	Print Post
	debug sent thanks for your help. I hope problem will be solved


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