HI there , thank you Heike for a great product.

i prefer your software to everything out there if i can just get this call quality working nicely. 

I have sagem cable-tv router which connects to a my archer router (which i am running without dhc so it can be like a switch)

i can either connect directly to the sagem router by lan-cable or by wifi.

i can also connect to the archer (now-switch) via wifi


My service provider did some kind of trace and he is of the opinion that it is from between my router and pc and the problem is the packet loss

whatever i do , i am often getting inbound calls where they just cannot hear me nicely , I look at statistics and there is jitter and packet loss.

I have disabled sip-alg on the archer and disabled NAT.

I do not know how to run a wireshark (i have seen you post that here) 

I am hoping you can offer a suggestion that will resolve this .

many thanks

yes i have problems with other softphones. have zoiper business but prefer phonerlite.

what about settings like
windows firewall
UPnP NAT
GRUU
Dual stack 

do i need to tick any of those


i will read up on wireshark