Page Index Toggle Pages: 1 Send TopicPrint
Hot Topic (More than 10 Replies) Keypad not working when transfer number (Read 2649 times)
E
YaBB Newbies
*
Offline


Phoner is great!

Posts: 34
Joined: 20. Jul 2020
Keypad not working when transfer number
05. Oct 2020 at 14:23
Print Post  
hi, i am trying to transfer my number to another number but when i dial *72 and it asks me to enter the number to transfer but when i put the number it does not recognize the keypad i tried with mouse but still not recognize it, it works with others softphones
  
Back to top
 
IP Logged
 
Phoner Admin
YaBB Administrator
*****
Offline



Posts: 10510
Location: Germany
Joined: 12. Oct 2003
Gender: Male
Re: Keypad not working when transfer number
Reply #1 - 05. Oct 2020 at 14:45
Print Post  
When you enter such dial tones (DTMF) over an active call, you have to ensure that the focus is not in the above edit field for the phone number. When you see the blinking cursor in that input field, you just entr a number for a new call. Normally that input field has NOT the focus after establishing a call. But if you entered that field, you can click somewhere else (e.g. at the call in the call list), Then you can use the mouse to click the number buttons.
  
Back to top
WWW  
IP Logged
 
E
YaBB Newbies
*
Offline


Phoner is great!

Posts: 34
Joined: 20. Jul 2020
Re: Keypad not working when transfer number
Reply #2 - 05. Oct 2020 at 15:00
Print Post  
i tried that still not working . i get this message:
------------------------------------------------------
12:59:18,069: Generate DTMF: 8
12:59:18,069: Facility Request: 19 00 04 00 80 80 5B 3E 01 01 01 00 01 00 0A 03 00 64 00 3C 00 01 38 00 00 
12:59:18,069: Facility (DTMF Send) Request (8)
12:59:18,070: Facility Confirm: 11 00 04 00 80 81 5B 3E 01 00 00 00 00 00 01 00 00 
12:59:18,070: Facility Confirm (DTMF)
  
Back to top
 
IP Logged
 
Phoner Admin
YaBB Administrator
*****
Offline



Posts: 10510
Location: Germany
Joined: 12. Oct 2003
Gender: Male
Re: Keypad not working when transfer number
Reply #3 - 05. Oct 2020 at 15:02
Print Post  
That is the expected output. Do you have enabled DTMF codec in codec list?
  
Back to top
WWW  
IP Logged
 
E
YaBB Newbies
*
Offline


Phoner is great!

Posts: 34
Joined: 20. Jul 2020
Re: Keypad not working when transfer number
Reply #4 - 05. Oct 2020 at 15:04
Print Post  
Got it, it was unchecked, now its working. Thank You Smiley
  
Back to top
 
IP Logged
 
Phoner Admin
YaBB Administrator
*****
Offline



Posts: 10510
Location: Germany
Joined: 12. Oct 2003
Gender: Male
Re: Keypad not working when transfer number
Reply #5 - 05. Oct 2020 at 15:05
Print Post  
Great news!
  
Back to top
WWW  
IP Logged
 
RKroells
YaBB Newbies
*
Offline


Phoner is great!

Posts: 5
Location: KR
Joined: 10. Jan 2019
Gender: Male
Re: Keypad not working when transfer number
Reply #6 - 01. Dec 2020 at 13:41
Print Post  
Hi
I´m dialing in via MS Access tel number ( Fritzbox)

When required to use the gui dialpad to enter numbers select the phonerlite icon or directly click the dial pad on the open app, but then I always first have to select the current ACTIVE number before the gui dialpad will work.

Anything I´m  doing wrong?




  
Back to top
 
IP Logged
 
Phoner Admin
YaBB Administrator
*****
Offline



Posts: 10510
Location: Germany
Joined: 12. Oct 2003
Gender: Male
Re: Keypad not working when transfer number
Reply #7 - 01. Dec 2020 at 13:59
Print Post  
I don't know what you mean with GUI dial pad. 
First of all: When you use PhonerLite directly and enter there a number you can do a phone call without problems?
  
Back to top
WWW  
IP Logged
 
Vortex
YaBB Newbies
*
Offline


Phoner is great!

Posts: 9
Joined: 24. Feb 2016
Re: Keypad not working when transfer number
Reply #8 - 02. Mar 2021 at 21:20
Print Post  
I'm also having trouble getting the number tones to work after calls are connected. Even when the focus is not on the  number screen. It doesn't happen with all calls, for example it works OK for my voip message service, but wont work for paypal code confirmations. I have the DTMF codec ticked. Is there anything else I can try?
Thanks.
  
Back to top
 
IP Logged
 
Phoner Admin
YaBB Administrator
*****
Offline



Posts: 10510
Location: Germany
Joined: 12. Oct 2003
Gender: Male
Re: Keypad not working when transfer number
Reply #9 - 03. Mar 2021 at 08:19
Print Post  
DTMF transmission depends of several things. First of all you should have activated "DTMF (RFC4733)" in codec list of PhonerLite. This codec is negotiated with the peer. So the result is dynamically - the peer also has to support this codec. If this is not the case, DTMFs are transmitted inband. If you are using a high compressed codec, such tones are not easy to detect.
In latest version you can also activate "DTMF (INFO)" in PhonerLite additionally. 

Maybe you understand now, that I can't give you an easy answer. The services that I use have no problems with DTMF. You may send me the content of the debug window after such call. I can take a look at codec negotiation then. Please send such debug information by e-mail - not here in the forum.
  
Back to top
WWW  
IP Logged
 
Vortex
YaBB Newbies
*
Offline


Phoner is great!

Posts: 9
Joined: 24. Feb 2016
Re: Keypad not working when transfer number
Reply #10 - 03. Mar 2021 at 12:05
Print Post  
I upgraded to the latest version with the "DTMF (INFO)" codec and managed to get it to work after I clicked in empty space in the configuration tab. Thank you.
  
Back to top
 
IP Logged
 
Page Index Toggle Pages: 1
Send TopicPrint