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Keypad not working when transfer number
05. Oct 2020 at 14:23
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hi, i am trying to transfer my number to another number but when i dial *72 and it asks me to enter the number to transfer but when i put the number it does not recognize the keypad i tried with mouse but still not recognize it, it works with others softphones
  
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Re: Keypad not working when transfer number
Reply #1 - 05. Oct 2020 at 14:45
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When you enter such dial tones (DTMF) over an active call, you have to ensure that the focus is not in the above edit field for the phone number. When you see the blinking cursor in that input field, you just entr a number for a new call. Normally that input field has NOT the focus after establishing a call. But if you entered that field, you can click somewhere else (e.g. at the call in the call list), Then you can use the mouse to click the number buttons.
  
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Re: Keypad not working when transfer number
Reply #2 - 05. Oct 2020 at 15:00
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i tried that still not working . i get this message:
------------------------------------------------------
12:59:18,069: Generate DTMF: 8
12:59:18,069: Facility Request: 19 00 04 00 80 80 5B 3E 01 01 01 00 01 00 0A 03 00 64 00 3C 00 01 38 00 00 
12:59:18,069: Facility (DTMF Send) Request (8)
12:59:18,070: Facility Confirm: 11 00 04 00 80 81 5B 3E 01 00 00 00 00 00 01 00 00 
12:59:18,070: Facility Confirm (DTMF)
  
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Re: Keypad not working when transfer number
Reply #3 - 05. Oct 2020 at 15:02
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That is the expected output. Do you have enabled DTMF codec in codec list?
  
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Re: Keypad not working when transfer number
Reply #4 - 05. Oct 2020 at 15:04
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Got it, it was unchecked, now its working. Thank You Smiley
  
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Re: Keypad not working when transfer number
Reply #5 - 05. Oct 2020 at 15:05
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Great news!
  
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Re: Keypad not working when transfer number
Reply #6 - 01. Dec 2020 at 13:41
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Hi
I´m dialing in via MS Access tel number ( Fritzbox)

When required to use the gui dialpad to enter numbers select the phonerlite icon or directly click the dial pad on the open app, but then I always first have to select the current ACTIVE number before the gui dialpad will work.

Anything I´m  doing wrong?




  
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Re: Keypad not working when transfer number
Reply #7 - 01. Dec 2020 at 13:59
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I don't know what you mean with GUI dial pad. 
First of all: When you use PhonerLite directly and enter there a number you can do a phone call without problems?
  
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Re: Keypad not working when transfer number
Reply #8 - 02. Mar 2021 at 21:20
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I'm also having trouble getting the number tones to work after calls are connected. Even when the focus is not on the  number screen. It doesn't happen with all calls, for example it works OK for my voip message service, but wont work for paypal code confirmations. I have the DTMF codec ticked. Is there anything else I can try?
Thanks.
  
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Re: Keypad not working when transfer number
Reply #9 - 03. Mar 2021 at 08:19
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DTMF transmission depends of several things. First of all you should have activated "DTMF (RFC4733)" in codec list of PhonerLite. This codec is negotiated with the peer. So the result is dynamically - the peer also has to support this codec. If this is not the case, DTMFs are transmitted inband. If you are using a high compressed codec, such tones are not easy to detect.
In latest version you can also activate "DTMF (INFO)" in PhonerLite additionally. 

Maybe you understand now, that I can't give you an easy answer. The services that I use have no problems with DTMF. You may send me the content of the debug window after such call. I can take a look at codec negotiation then. Please send such debug information by e-mail - not here in the forum.
  
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Re: Keypad not working when transfer number
Reply #10 - 03. Mar 2021 at 12:05
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I upgraded to the latest version with the "DTMF (INFO)" codec and managed to get it to work after I clicked in empty space in the configuration tab. Thank you.
  
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