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Normal Topic Keypad not working when transfer number (Read 241 times)
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Keypad not working when transfer number
05. Oct 2020 at 14:23
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hi, i am trying to transfer my number to another number but when i dial *72 and it asks me to enter the number to transfer but when i put the number it does not recognize the keypad i tried with mouse but still not recognize it, it works with others softphones
  
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Re: Keypad not working when transfer number
Reply #1 - 05. Oct 2020 at 14:45
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When you enter such dial tones (DTMF) over an active call, you have to ensure that the focus is not in the above edit field for the phone number. When you see the blinking cursor in that input field, you just entr a number for a new call. Normally that input field has NOT the focus after establishing a call. But if you entered that field, you can click somewhere else (e.g. at the call in the call list), Then you can use the mouse to click the number buttons.
  
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Re: Keypad not working when transfer number
Reply #2 - 05. Oct 2020 at 15:00
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i tried that still not working . i get this message:
------------------------------------------------------
12:59:18,069: Generate DTMF: 8
12:59:18,069: Facility Request: 19 00 04 00 80 80 5B 3E 01 01 01 00 01 00 0A 03 00 64 00 3C 00 01 38 00 00 
12:59:18,069: Facility (DTMF Send) Request (8)
12:59:18,070: Facility Confirm: 11 00 04 00 80 81 5B 3E 01 00 00 00 00 00 01 00 00 
12:59:18,070: Facility Confirm (DTMF)
  
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Re: Keypad not working when transfer number
Reply #3 - 05. Oct 2020 at 15:02
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That is the expected output. Do you have enabled DTMF codec in codec list?
  
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Re: Keypad not working when transfer number
Reply #4 - 05. Oct 2020 at 15:04
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Got it, it was unchecked, now its working. Thank You Smiley
  
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Re: Keypad not working when transfer number
Reply #5 - 05. Oct 2020 at 15:05
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Great news!
  
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