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Very Hot Topic (More than 25 Replies) call get stuck (Read 18558 times)
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Re: call get stuck
Reply #15 - 02. Aug 2021 at 13:24
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That queue name is part of the SIP message (INVITE)? Can you send me an example if such INVITE message that contains the queue name?
  
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Re: call get stuck
Reply #16 - 03. Aug 2021 at 09:29
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-------------------------------------------
07:24:28,672: R: myserverip:5060 (UDP)
INVITE sip:199@mypublicip:56387 SIP/2.0
Via: SIP/2.0/UDP myserverip:5060;rport;branch=z9hG4bKPja58f6905-1bd9-4b63-a51c-7e9022eb50c2
From: "Test1999" <sip:1999@myserverip>;tag=7bd740f5-8ee6-45c5-8a31-263d1888fd84
To: <sip:199@mypublicip>
Contact: <sip:asterisk@myserverip:5060>
Call-ID: 676784a3-b80d-402d-a9e2-11988e6b16ed
CSeq: 30683 INVITE
Allow: OPTIONS, REGISTER, SUBSCRIBE, NOTIFY, PUBLISH, INVITE, ACK, BYE, CANCEL, UPDATE, PRACK, MESSAGE, REFER
Supported: 100rel, timer, replaces, norefersub, histinfo
Session-Expires: 1800
Min-SE: 90
P-Asserted-Identity: "Test1999" <sip:1999@myserverip>
Max-Forwards: 70
User-Agent: FPBX-15.0.17.43(16.19.0)
Content-Type: application/sdp
Content-Length:   343

v=0
o=- 1745614970 1745614970 IN IP4 myserverip
s=Asterisk
c=IN IP4 myserverip
t=0 0
m=audio 14194 RTP/AVP 0 8 3 111 9 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:111 G726-32/8000
a=rtpmap:9 G722/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=maxptime:150
a=sendrecv

07:24:28,672: Connect Indication: 45 00 01 00 02 82 1C 00 01 01 00 00 01 00 10 80 31 39 39 40 33 31 2E 33 2E 38 39 2E 32 35 30 15 00 80 31 39 39 39 40 38 33 2E 31 33 36 2E 32 35 32 2E 31 34 37 00 09 80 54 65 73 74 31 39 39 39 00 00 00 00 00 
07:24:28,672: Connect Indication
07:24:28,672:  CIP: 1 (speech)
07:24:28,672:  CalledPartyNumber: 199@mypublicip
07:24:28,672:  CallingPartyNumber: 1999@myserverip
07:24:28,672:  CallingPartySubaddress: Test1999
07:24:28,702: Alert Request: 12 00 01 00 01 80 08 00 01 01 00 00 05 00 00 00 00 00 
07:24:28,702: Alert Request
07:24:28,716: WaveOut thread created: 0x0778
07:24:28,716: Loading wave file succeeded: C:\Users\User\Desktop\phonerlite 2.94\RingIn.wav
07:24:28,716: Open render sound device: Default
07:24:28,716: WaveIn thread created: 0x0780
07:24:28,743: render sound device opened
-------------------------------------------
07:24:28,672: T: myserverip:5060 (UDP)
SIP/2.0 100 Trying
Via: SIP/2.0/UDP myserverip:5060;rport=5060;branch=z9hG4bKPja58f6905-1bd9-4b63-a51c-7e9022eb50c2
From: "Test1999" <sip:1999@myserverip>;tag=7bd740f5-8ee6-45c5-8a31-263d1888fd84
To: <sip:199@mypublicip>
Call-ID: 676784a3-b80d-402d-a9e2-11988e6b16ed
CSeq: 30683 INVITE
Allow: INVITE, ACK, BYE, CANCEL, INFO, MESSAGE, NOTIFY, OPTIONS, REFER, UPDATE, PRACK
Server: PhonerLite 2.94beta
Content-Length: 0


07:24:28,743: Alert Confirm: 0E 00 01 00 01 81 08 00 01 01 00 00 00 00 
07:24:28,743: Alert Confirm0x0000
-------------------------------------------
07:24:28,702: T: myserverip:5060 (UDP)
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP myserverip:5060;rport=5060;branch=z9hG4bKPja58f6905-1bd9-4b63-a51c-7e9022eb50c2
From: "Test1999" <sip:1999@myserverip>;tag=7bd740f5-8ee6-45c5-8a31-263d1888fd84
To: <sip:199@mypublicip>;tag=001e698199f2eb1197f52eb1b4b66b0d
Call-ID: 676784a3-b80d-402d-a9e2-11988e6b16ed
CSeq: 30683 INVITE
Contact: <sip:199@10.10.61.1:5060;gr=80003D7D-99F2-EB11-97EF-2EB1B4B66B0D>
Allow: INVITE, ACK, BYE, CANCEL, INFO, MESSAGE, NOTIFY, OPTIONS, REFER, UPDATE, PRACK
Supported: 100rel, replaces, from-change, gruu
Server: PhonerLite 2.94beta
Content-Length: 0


07:24:29,932: Close render sound device: Default
07:24:29,936: render sound device closed
07:24:31,018: Loading wave file succeeded: C:\Users\User\Desktop\phonerlite 2.94\RingIn.wav
07:24:31,018: Open render sound device: Default
07:24:31,030: render sound device opened
-------------------------------------------
07:24:31,601: R: myserverip:5060 (UDP)
CANCEL sip:199@mypublicip:56387 SIP/2.0
Via: SIP/2.0/UDP myserverip:5060;rport;branch=z9hG4bKPja58f6905-1bd9-4b63-a51c-7e9022eb50c2
From: "Test1999" <sip:1999@myserverip>;tag=7bd740f5-8ee6-45c5-8a31-263d1888fd84
To: <sip:199@mypublicip>
Call-ID: 676784a3-b80d-402d-a9e2-11988e6b16ed
CSeq: 30683 CANCEL
Reason: Q.850;cause=0
Max-Forwards: 70
User-Agent: FPBX-15.0.17.43(16.19.0)
Content-Length:  0


07:24:31,601: Disconnect Indicati
  

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Re: call get stuck
Reply #17 - 03. Aug 2021 at 13:12
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Tanks! I uploaded a new beta version. Hopefully that works again.
  
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Re: call get stuck
Reply #18 - 03. Aug 2021 at 13:49
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great it works now, hope will not have issue with call getting stuck. Thanks
  
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Re: call get stuck
Reply #19 - 04. Aug 2021 at 10:39
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it happened more often now, not sure what is the problem its getting worse and worse. i could not hear the customer but customer can hear me as soon as i answered the call. check attachment
  

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Re: call get stuck
Reply #20 - 05. Aug 2021 at 11:29
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Does the application response to any input? If you change the sound device from "Default" to an explicit device - does that change anything? Do you see on the statistics page that you receive data?
  
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Re: call get stuck
Reply #21 - 06. Jan 2023 at 13:46
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hi, i started to use phonerlite again after 1 year but still having same issue, since than i have change asterisk version many things but same issue i event can not click disconnect button it doesnt work so i have to close application and open again, i have never had issue like this with other softphone. This is what i found on the debug file the moment that i couldn't hear the customer and this is happening everyday one or two times a day with different computer :

03:19:05,730: Close capture sound device: Default
03:19:05,738: capture sound device closed
  

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Re: call get stuck
Reply #22 - 09. Jan 2023 at 10:44
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Are you using the lastest version of PhonerLite? At the moment version 3.13 is actual.
  
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Re: call get stuck
Reply #23 - 09. Jan 2023 at 21:35
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Yes i am using version 3.12
  
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Re: call get stuck
Reply #24 - 10. Jan 2023 at 08:18
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Please update to version 3.13 and check again.
  
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Re: call get stuck
Reply #25 - 20. Feb 2023 at 09:32
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i did but same issue
  
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Re: call get stuck
Reply #26 - 20. Feb 2023 at 11:50
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I can not reproduce error here. Are you using a special headset? Do you have configured that headset in PhonerLite as recording and playback device? Do you have the same problems when using "Default" as sound devices?
Can you reproduce that problem at any time? There is a new beta version (3.15beta). Do you have the same problems with that version?
  
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