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Normal Topic External Application - Answered (Read 446 times)
im_loving_it
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External Application - Answered
28. Sep 2021 at 21:52
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Hi,

We currently use your external application feature of phonerlite, to screen pop CRM records.

When we are on a call with incoming call, it pops over the top (batch script for open URL as suggested in forum), so this takes over any active view / record being worked on.

If we use "connected call", this pops when the customer answers, which the record is already on screen.

Do you have an option for "Answered Call", or does "Connected Call" send more information to the external application that I can use?
  
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Re: External Application - Answered
Reply #1 - 29. Sep 2021 at 11:22
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I don't really understand whats your problem. If you just want signalization for incoming calls - just use that event.
There is no indication if the connected call is for an incoming or outgoing call. If you need to know the difference you have to check if you got an event before for incoming call or not.
  
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Re: External Application - Answered
Reply #2 - 02. Oct 2021 at 15:46
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We only want the external application to run on "answering the call", This is phonerlite, so I am not sure if I have the ability to listen to different events.
  
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Re: External Application - Answered
Reply #3 - 04. Oct 2021 at 09:45
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If you never got the event for an incoming call - you can ignore the CONNECTED event.
  
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