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Natasha
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How change audio file
26. Oct 2017 at 11:12
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Hello. Please, help me.
How I can change audio in programm Phonerlite?

I need chang melody after recieving the call from my client and transfering to another manager.
Where can I change these settings?
  
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Re: How change audio file
Reply #1 - 26. Oct 2017 at 11:21
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Do you mean the hold music? Sorry, that is fix and can't be configured. But normally a PBX use its own hold music.
  
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Natasha
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Re: How change audio file
Reply #2 - 26. Oct 2017 at 11:29
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Thank you for you answer.
Yes, I mean the hold music.

I don't understand, what this abbreviation PBX is it?
Can you explain?
  
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Re: How change audio file
Reply #3 - 26. Oct 2017 at 11:35
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Are you using PhonerLite in Peer-to-peer mode? If you enter an account, this can be either a local IP-PBX or a SIP provider. In both cases you have a centralized service that should use its own hold music.
  
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Re: How change audio file
Reply #4 - 26. Oct 2017 at 13:30
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We are using a SIP provider https://ringostat.com.
They tell us that can't change the hold music.
Our client don't like that audio and want to change it.
Unfortunately, it is can not be performed.
  
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Re: How change audio file
Reply #5 - 27. Oct 2017 at 08:29
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You have two options:
1) chose a different provider
2) disable music on hold (MOH) in PhonerLite.
  
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