Hello,

I've downloaded phonerlite which is a fantastic softphone, but there's one problem - about 30 seconds into every call the incoming audio suddenly goes very choppy. The far end can hear fine, it's just the incoming audio. Do you have any suggestions where to look for solutions??

I've tried turning QoS off, and also tried various different codecs, with the same result.

Many thanks.

Brilliant, thank you. Where do I find this on PhonerLite? Under 'configuration > sound' I can only see gain control, noise reduction and DTMF feedback.

Ah yes, thanks. Unfortunately this didn't fix it - I've tried all the different sampling rates, including restarting the application in between, with no luck.

I have noticed something else though - the buffer under receipt on statistics sits around the 70ms point (eg. 20+50) for the first 30 seconds or so, and then this suddenly drops to 0+10 at the point it gets choppy, and stays around 0+10 to 0+20. I'm guessing this is likely to be the problem, is it possible to fix the buffer size at a minimum of 50ms?

Is it possible to fix a minimum buffer? Surely this would fix the issue?

It works fine until it suddenly drops the buffer right down, so keeping the buffer up is most likely to sort it. Yes I have two other softphones installed and neither of them have this problem.

Had the same issues. I shut down the "Fritz Box Cable" completly, waited some minutes and restarted it.

Colophonius Regenschein wrote on 23. Jun 2023 at 10:48:

I also have the same problem and still can't fix it