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Hot Topic (More than 10 Replies) call get stuck (Read 4390 times)
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call get stuck
23. Jun 2021 at 13:58
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hi, i am having issue with call getting stuck, customer can here me i can not here the customer i can not even disconnect the call, the only solution is to exit the phonerlite and open again. I enabled the debugging but if i exit the phonerlite i can not see what happened in the debug file because it starts a new debug file after exiting the phonerlite, so is there a way to save the debug file so even if i exit the phonerlite i can still see the debug file what happened. Thanks
  
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Re: call get stuck
Reply #1 - 23. Jun 2021 at 15:34
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Are you using the latest version (2.93) of PhonerLite?
  
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Re: call get stuck
Reply #2 - 23. Jun 2021 at 15:37
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i tried that also but same issue. tried version 2.84 same issue, i will try now with version 2.81 and see what happens
  
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Re: call get stuck
Reply #3 - 23. Jun 2021 at 15:53
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I assume a problem with the sound drivers - but I can't really tell you. I can't reproduce this problem here - so I don't know what I can do right now.
  
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Re: call get stuck
Reply #4 - 23. Jun 2021 at 15:59
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its not only one computer, i have like 5 computers that have problems, sometimes i hear my voice echo but can not hear customer. not sure why the phonerlite get stuck
  
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Re: call get stuck
Reply #5 - 24. Jun 2021 at 13:05
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I don't know how I can help you right now. As long as I can't reproduce the error, I don't know whats wrong.
  
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Re: call get stuck
Reply #6 - 24. Jun 2021 at 14:53
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i have this error messages:
DEBUG[5238] threadpool.c: Worker thread idle timeout reached. Dying
and 
Contact 187/sip:187@serverip:52195;rinstance=d75f60532ff2c3de status didn’t change: Reachable, RTT: 212.294 (THE STATUS DIDNT’ CHANGE… I RECEIVED FOR TRUNKS AND ALL OF THE EXTENSIONS).
but i am thinking why the application gets frozen.  can you do something to save the debug to a file automatically so we can investigate.
  
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Re: call get stuck
Reply #7 - 24. Jun 2021 at 15:24
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This doesn't help me. In my source code there is no "threadpool.c". Debug log shows sent and received messages only. That won't help for such freeze errors.
  
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Re: call get stuck
Reply #8 - 22. Jul 2021 at 16:06
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i am having still same issue like this guy:

https://forum.phoner.de/cgi-bin/yabb2/YaBB.pl?num=1623666912

Not sure what to do, i tried every version and same issue
  
20210722_160408.jpg ( 118 KB | 21 Downloads )
20210722_160408.jpg
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Re: call get stuck
Reply #9 - 26. Jul 2021 at 08:12
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In that case the application can still be controlled? Then you should sent me the content of the debug window in that state. You should sent that by e-mail and not here in forum!
  
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Re: call get stuck
Reply #10 - 28. Jul 2021 at 16:09
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it happened again and today this is what i got: check attachment photo
  
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Re: call get stuck
Reply #11 - 29. Jul 2021 at 11:52
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I uploaded a new beta beta version of PhonerLite. Can you try this one? If the error still occurs, please send me that bugreport again.
  
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Re: call get stuck
Reply #12 - 29. Jul 2021 at 17:45
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the beta version 2.94 does not show queue name it only shows the caller number, so i can not see from what queue the caller is
  
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Re: call get stuck
Reply #13 - 30. Jul 2021 at 10:03
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I don't know what you "queue name" is. Do you mean the name from phone book? If that is your problem, please update again.
  
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Re: call get stuck
Reply #14 - 30. Jul 2021 at 20:49
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I mean on the freepbx there is a queue name that you can set for example sales calls queue
  
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